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Technical Support

Communication is critical for quick and efficient support. From providing support in your local language, to giving your technical resources a direct line with ours, we make support accessible, easy, and relevant. With a complete overview of your product mix, we can deliver a fast and streamlined experience.

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Global Support Expertise

Emarsys technical support experts around the world are ready to provide assistance in more at least 10 languages, primed to quickly and efficiently handle requests and minimize any disruptions to productivity. We offer peace of mind with 24/7 support availability and take pride in delivering the best possible service experience each and every time.

Flexible Support Packages

Technical support with Emarsys starts with one of our four core packages, which are customizable to accommodate any business case, no matter how demanding. For customers with experienced in-house technical resources, the support model can be tailored to make a second- or even third-line support manager your point of contact.

Targeted Support Reduction

The best way to address support requests is to prevent them. By reviewing support requests, we provide feedback on areas where targeted training can reduce these requests. For larger customers with in-house technical expertise, we can even use the service review results to deliver train-the-trainer sessions to upgrade your in-house knowledge.

Multi-Channel Support Access

Access support on your own terms by using any number of our available channels, from instant chat, to telephone support, email, or even via our 24/7 support portal. We remove the barriers between you and our technical experts so requests can be processed faster and resolutions reached as painlessly as possible.

Check out our Help Portal