This week’s episode – 019: Brian Massey

November 7, 2018

The world’s foremost conversion expert, Brian Massey, joins the show to talk the intricacies of converting more website visitors using behavioral science and flare. Brian and his agency, Conversion Sciences, help clients dissect customer behavior to ultimately leverage conversion tactics that boost acquisition. Using jilted lovers, wheelie poppers, dripping pans, sidecars, coffee breaks, and other keenly named tactics, Brian shares how to get website visitors to opt in and buy more.

“#Science makes you more creative, not less creative!” says @bmassey                   CLICK TO TWEET

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Show details and highlights

► (2:29) 5 things to boost conversion rates in e-commerce

► (9:35) Brian’s favorite (and uniquely-named) conversion techniques

► (14:53) How to release biases when we go from consumer to marketer

► (17:06) We’re all behavioral scientists – congratulations!

► (20:20) Why did you get into marketing? Data gives you a safety net

► (25:04) Brian on the future: Moore’s Law and the « Golden Age of Tools »

“#eCommerce websites’ thank-you pages should ALWAYS have an overlay that asks what almost kept customers from buying” says @bmassey       CLICK TO TWEET

Using behavioral science for conversion rate optimization

Getting conversions requires leaving your inherent biases at the door — and using your built-in behavioral scientist instincts to examine customer data and understand where people are dropping off and why. Data allows us to try crazy things and deliver ideas — and to see if we were right about out hypothesis. Get past your reluctance to ask questions. Should you optimize your shopping cart checkout first, or your website page flow first? There’s only a couple reports you’d have to look at to answer questions like these. Use data and tools as a resource to aid you.

« Every website is going to have to go through this [constant testing and evaluation of conversion strategy] over the next four or five years. The 2% conversion rates we’re seeing common across e-commerce sites just aren’t going to cut it! If you’re not able to use tools to get to know your visitors, you’re going to fall behind. Those sites will either disappear, or finally bite the bullet and start using data in everyday decisions! »

“The 2% conversions rates common across #ecommerce sites aren’t cutting it — start using #data in everyday decisions,” says @bmassey       CLICK TO TWEET

Lindsay’s key takeaways

  • Use data to optimize your website for conversion. The five areas Brian identified to focus on include: value proposition and messaging, UX and layout, social proof, credibility and authority, and security.
  • Go through your site and try to view it as a shopper would. How are you covering these five areas? What can you start doing this week, this month, this quarter to improve?
  • Follow Brian’s content on ConversionSciences.com – and learn more about his conversion tactics with fun names! These are spot on and informative. You’ll get new ideas for conversion opportunities and inspiration for combining these tactics and trying new things.

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